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1.8 Based on 7 reviews
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    • Customer service 1
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    • Way i was treated by a rep 1
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We had a great experience purchasing our second home thru CastleRock! We put in an offer 2 weeks ago and had our closing today. Jaime from CastleRock was great to work with, I spoke to her several times during the past 2 weeks and she was a huge help. I would highly recommend them if you are looking for a reasonably priced home! The whole experience went smooth right from putting in the offer, signing the contract, working with our lawyer,... Read more

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What I don't like is getting told will let you know by this afternoon if your approved and they don't get back to you. And not only that they do false advertising. They have it on their website your mortgage payments will be cheaper then renting no its not its the same. Read more

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Bad customer service. I have been unable to speak to anyone, calling many times. I was emailed a code to get into the property and decided I may like to make an offer. I gt on the website and messaged them that I need to deal with a live human being to discuss this an they told me they're out of NY and to call the agent or whatever they really are. I told them I had with no answer other than a text with the lock code. If I'm buying a house, I... Read more

Was this review helpful? 3 1

hi I was in the process of doing an application online with one of your reps and all was going good until she asked for me to get my landlords bank statement where she thought it would show our monthly payment.... ok for one it's against the law for me to even think about trying to get his bank statement and this is not worth me going to jail over I really don't know what kind of establishment y'all are running but if you require your applicants... Read more

Was this review helpful? 4 1

We've been keeping an eye on a property. The bank had it for $100,000. The *** selling it wants all cash $130,000. He's in New York and has never put eyes on it. Don't buy from them, they are overpricing it and doing something worse than flipping. Home needs tens of thousands of dollars of work. Homes are only estimated at $160,000 around here. They've learned nothing from the housing bubble and are hoping to sucker someone else into... Read more

Was this review helpful? 4 3

Totally unprofessional to say the least. Kay Oweis won't bother to take back calls and vulgarly answers emails. You'd figure that for something as professional as working as a real estate agent and motivating buyers to purchase properties, they should know how to properly answer emails. Agent expected house purchase and offers to be made solely via text message and email. The ineptitude of the agent makes me question the credibility of the... Read more

Was this review helpful? 10 2

They lie. They over value price of homes. Read more

Was this review helpful? 4 3

What awful Realtors these people are, never in a million years would i recommend anyone to purchase a home from them. Very unprofessional!!! Read more

Was this review helpful? 5 1

These people are bad business, I made an offer on a house in Hammondsville, Oh which they turned down, week later they sold to somebody else for the same price... Thanks for that Read more

Was this review helpful? 4 1

My husband and I went to a realtor to put a contract on a house last week.Then this company came back with their offer!and now want the total cash for the estate. How greedy of them!Not sure if I want to buy!!! Read more

Was this review helpful? 4 1
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