CastleRock REO
Reviews and Complaints
Taxes
i bought my house in feb 17 and everything went fine at the time. Now im being told my house is going up for taxes for 2016.
i was unaware they didnt pay 2016 taxes and now im in a bind. they owned the house all of 2016 shouldnt they have paid the taxes or at least made me aware of unpaid taxes.
Run away fast.
Do not do business with these people unless you are totally willing to accept 100% of their terms, which totally favor the seller. After we made an offer they sent a purchase agreement contract that included many previously undisclosed costs and responsibilities for the buyer, such as: the buyer is responsible for proving that the seller owns the property for which they are about to buy, and all costs that are associated with that title search.
The buyer agrees to inherit any and all previous rental contracts, although no information about rental history was offered. All costs of due and delinquent taxes are passed on to the buyer. All utility assessments are not disclosed. They do not even have someone in the state to show you the property, they give you an access code and then the property is left unsecured.
Despite many attempts to engage them from both ourselves and our attorney, their agent responded in one or two sentence remarks like "The signed contract? I need that today." instead of addressing any of our concerns. The "asset manager" did not answer our questions, yelled at us, and did not seem to listen to anything we were saying. All she could do was REPEATEDLY DEMAND we "sign the contract immediately".
This went on for over 17 days, with no answers to our questions. At the end of this they would not compromise at all and we were so distrustful of them and frustrated there was no way we would ever complete a purchase with them.
Having been involved in many successful real estate transactions in the past, my first instinct when dealing with CastleRock was to RUN, and I should have. I hope you can learn from my mistake of investing time and money into this folly.
Terrible
They lied about winterizing the property which is costing a fortune to repair. The water main was broken and never reported to us .
but water hadnt been on in the house since before the reported winterizing . upon putting inna new furnace countless broken pipes were found by repair man. As well as water still in lines . he laughed at the winterized stickers.
And said clearly never was .
castlerock wouldnt allow for the water to ve turned on hence it wasnt discovered. Dont ever work with them and save your self the trouble
Very good experience. Affordable house, good to work with.
- Quick responses
- Customer service
Shady
I had been emailing on and off with an asset manager Michael Salem on a Michigan property they had for sale. I made a cash offer only to be told he had offers over list price and to come back with my highest and best offer.
I watch the property on their website for the next week or two and then email to see if its still available and it is. I then am told the same story line about another offer on the table and the lowest they will take is an amount higher than the asking price.
I then watch over the next week and it never goes under contract so I emailed someone on their website only to be told its still available. As a full time investor and licensed realtor in the state of Michigan I won't be looking at any homes they have for sale or be recommending them to anyone.
Scam/thieves/trash
I invest in real estate on a regular basis and can tell you to run away from these used car salesmen. All these negative reviews are spot on with the positive responses obviously from there employees.
First they lie to you and want a hasty closing, my title company said they officially don’t own the property they are selling because they didnt follow the proper channels and the estate of the previous owner could take it back. My attorney says what they are doing is illegal, the list goes on and on. Jamey Thomas is not only rude and ignorant, but lies continuously.
Should sue them and make an example of these crooks. Would love to hear your stories, we should all work on shutting this “Un-American” company down that preys on the weak and ill informed.
RUN FAST
In 2005 I signed a contract and promissory note with this company to pay 552.71 a month they chaned my house pay 7 times and now they sent me eviction papers and expecta me to be out within 7days even though they defaulted (breached) there end of the contract. ...if you are thinking about using this company my recommendation for a buyer...is RUN as fast and as far as you can
Shady
Happy Home owner
Scammed
My father is #39 in the millionaire club in ohio. You can take THIS to the bank, I will see you people in court.
The BBB has already been contacted as well as my local news station.
I’ve printed these awful reviews and copied them to several sites and emails to reporters. My advisor will be setting up a meeting with the CEO of this scam artist of a company.
We make it possible the impossible
Horrible horrible crooks
They are CROOKS!
Very satisfied
Resolved: Worked for sub contractor of Castle Rock Reo and didnt get paid
Up on this complaint I had a call within an hour from the subcontractor. The problems were with the coordinator that no longer works for them failed to submit proper tax paperwork and no one in the subs office knew about it and slipped through the cracks.
Had a quarter of the checks arrive the next day and figures on the rest were found and being sent today. The problems are resolved and I should not have placed a complaint with castle rock but emotions took hold and I apologize, to Castle Rock REO it wasn't there issue Thanks
- Working for free on castle rock properties
- Working for free inspecting alot of properties for free
Preferred solution: Let the company propose a solution
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I also bought a house from them, and they were totally upfront with me that I would need to pay the taxes. If your real estate attorney was any good, he would have told you as well.
I am quite happy with the way they operate; they will not spend anything on properties, and they tell you that. The low prices reflect this, so you save more than enough to make up for it.
Upon closing with our company, we have you run a title search to confirm if title is clear and your attorney/title company should have confirmed title and taxes. Per your terms of sale, noted in all selling terms/offer terms and especially in your sales agreement that you signed; Seller does not prorate taxes or pay delinquent taxes.
This is why we have the closing process as buyer to run and confirm clear title before you close. Seems your taxes are late, as long as you pay the taxes you will not risk loosing your property.