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I read some of the negative reviews before proceeding, and was apprehensive. There was an issue to resolve with the title, which they did properly. I can only speak for myself, but they were very good to work with. It did take a little longer than projected, but Angie...
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Company wrote 0 private and 1 public responses to the review from Sep 27.
CastleRockREO
CastleRockREO
CastleRock REO Verified Representative

Thank you so much for your positive review! We are thrilled to hear that your experience working with Angie was a great one! We look forward to doing more business with you in...

5.0
I liked
  • Customer service
  • Quick responses
#1367442
i bought my house in feb 17 and everything went fine at the time. Now im being told my house is going up for taxes for 2016. i was unaware they didnt pay 2016 taxes and now im in a bind. they owned the house all of 2016 shouldnt they have paid the taxes or at least...
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Company wrote 0 private and 1 public responses to the review from Aug 15.
FinickyOyster
FinickyOyster

I also bought a house from them, and they were totally upfront with me that I would need to pay the taxes. If your real estate attorney was any good, he would have told you as...

CastleRockREO
CastleRockREO
CastleRock REO Verified Representative

Upon closing with our company, we have you run a title search to confirm if title is clear and your attorney/title company should have confirmed title and taxes. Per your term...

2.7
#1330392
CastleRock REO - Zombie Houses
House next door has been empty for over seven years with a broken water system. Finally able to get the local village to turn off water from street. Basement flooded repeatedly and previous owner (bank) occasionally had it pumped out. New owner Castlerock REO doesn't...
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Company wrote 1 public responses to the review from Aug 15.
CastleRockREO
CastleRockREO
CastleRock REO Verified Representative

Sorry you feel that way, when Castlerock sells properties, we do make sure buyers confirm all due diligence and condition of property. If an asset manager told you they have a...

#1330265
In 2005 I signed a contract and promissory note with this company to pay 552.71 a month they chaned my house pay 7 times and now they sent me eviction papers and expecta me to be out within 7days even though they defaulted (breached) there end of the contract. ...if...
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Company wrote 1 public responses to the review from Jul 26.
CastleRockREO
CastleRockREO
CastleRock REO Verified Representative

Castlerock never increased payments, our notes are fixed payments with no prepayment penalties, so you can pay in full at any time. As explained in your process, taxes could a...

#1313526
They lied about winterizing the property which is costing a fortune to repair. The water main was broken and never reported to us . but water hadnt been on in the house since before the reported winterizing . upon putting inna new furnace countless broken pipes were...
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Company wrote 1 public responses to the review from Jul 24.
FinickyOyster
FinickyOyster

I also bought a house that has been vacant for several years. I fully expect to repair the plumbing, as well as several easily visible issues. There is no "free lunch" that I ...

CastleRockREO
CastleRockREO
CastleRock REO Verified Representative

Sorry for your misunderstanding but in terms of your sale, and each and every sale we confirm :Property is sold as-is and seller has no knowledge. Sale is based on buyers due ...

1.0
#1311798
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CastleRock REO - We make it possible the impossible

I purchased one of your properties then unfortunately City to Chicago got a list of the demolition in the property was in court I have the ability to show the judge that will be more effective we have in the building then to have an empty lot and I'm so happy that I went through and successfully got the order and it stop the the demolition process
Company wrote 0 public responses to the review from Jul 19.
#1307775
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CastleRock REO - Happy Home owner

Needed an inexpense house to remodel and live in. I was tired of working for a mortgage. I found it with CastleRock! I started taking with the Agent Angela and she was helpful thoughout the whole process! Thank you so much for all the help! Can wait to share my remodel pictures.
Company wrote 0 public responses to the review from Jul 05.
4.9
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1296647
We made an offer $5000 over asking price. Offer was "accepted". We were then asked by their representative to initial and sign a contract via email. Like any other legal document, we told her that we would have our lawyer take a look at contract, if legit, we would...
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Company wrote 1 public responses to the review from Jun 15.
FinickyOyster
FinickyOyster

This is typical of the gripes I am reading here about Castle Rock: IGNORANCE. "Accepted" only means you have a POTENTIAL contract. It has to have the signatures of both the bu...

CastleRockREO
CastleRockREO
CastleRock REO Verified Representative

Seems you are confused and we can help clarify. The truth of the matter was that you were is contract with an accepted offer but you did not return the sales agreement that wa...

#1281103
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CastleRock REO - Very satisfied

It took more time then I anticipated, but everyone was very friendly and patient. Extremely happy with this expetience.
Company wrote 0 public responses to the review from Apr 25.
5.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1241274
I had been emailing on and off with an asset manager Michael Salem on a Michigan property they had for sale. I made a cash offer only to be told he had offers over list price and to come back with my highest and best offer. I watch the property on their website for the...
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Company wrote 2 public responses to the review from Apr 10.
FinickyOyster
FinickyOyster

If you are really a realtor and investor as you say, you certainly should know better than this. I read their response to you, and they were a lot more polite than I would hav...

CastleRockREO
CastleRockREO
CastleRock REO Verified Representative

Sorry for your issue. Since we wholesale and list properties under market value, we often have multiple offers.We spoke with Micheal and he confirmed he received multiple offe...

#1230615